Cancellation Policy
GUEST CANCELLATIONS AND REFUNDS
(a) Deposits. Deposits may be accepted for certain fare programs at the time of booking and all such deposits are subject to the terms of this Section 19. Additionally, change fees will apply to all bookings for which deposits have been accepted.
(b) No Shows, Denials of Boarding, Unused Tickets, Lost or Partially Used Tickets, Auto-Cancellations, Early Disembarkation, and Late Cancellations. Guests must arrive at the port of embarkation with all required travel documents per Section 4(a)-(b) above and at their designated boarding time. Except as expressly provided by this Section, no refunds will be made in the event of “no shows,” denials of boarding, unused tickets, lost tickets, partially used tickets, auto-cancellations, early disembarkation or cancellations received late or after the first day of the Cruise for any reason, including pursuant to any provision of this Contract. Carrier shall have no obligation to issue a refund or compensation of any kind for any of the foregoing and shall have no liability arising out of, relating to, or in connection with same whatsoever except as set forth in Section 5(d)-(e) above or as provided in any of section of this Contract or applicable law.
(c) Reinstatement Fee for Cruise Cancelled by Guest, Re-Booking, No Shows, and Denials of Boarding. Except pursuant to Section 5(e) and (f) above, all Guests who wish to determine their eligibility for a one-time reinstatement of their Cruise must call Customer Service within 24-hours of the Guest’s cancellation, re-booking, no-show or denial of boarding at 800-814-7100, which will depend on eligibility, availability and the payment of a $150 fee per cabin plus taxes per stateroom (“Reinstatement Fee”). If eligible for reinstatement and Guest rebooks a stateroom at a higher fare, Guest agrees to pay the fare difference. No Reinstatement Fee applies if Carrier cancels a cruise for any reason, but Guests must pay the fare difference if the reinstatement is at a higher cruise fare. A reinstated sailing is not transferable and is subject to a 100% cancellation penalty if Guest does not sail or disembarks the Cruise early for any reason whatsoever.
(d) Administrative Fee for Sailing Date Changes. A $25 fee (regardless of the number of cabins) plus fare difference (if the rate for the modified Cruise is higher for the rescheduled date of the Cruise) will be applied to Guest’s Cruise Fare for all sailing date changes made 31-days or more prior to the first day of sailing. Changing or rescheduling a sailing date within 30-days or less shall constitute a cancellation.
(e) Groups and Promotions. Group Guest policies may differ, and payment and cancellation charges may differ by promotion. Guest should refer to his/her Travel Agent, group booking agreement or promotion for specific terms and conditions. Cancellation charges for individual bookings will be assessed as set forth in this section of this Contract.
(f) Cancellation by Guest. Cancellation charges for reservations and bookings cancelled by the Guest will be assessed as set forth below. See also Cancellation Fees and Refunds on Carrier’s Website, which are subject to change. Guests whose embarkation is denied under Section 4(h) above (related to background checks and conduct) are also subject to the cancellation schedule below as are Guests who have made bookings as part of the same traveling party as a Guest who is denied embarkation under Section 4(h) above.
Cruise reservations or bookings that are cancelled by the Guest prior to the first day of the Cruise are subject to a cancellation fee except as otherwise provided herein in Section 5(e) and (f) (relating to Guest illness due to a public health concerns) or as otherwise provided herein or by applicable by law. Cancellation charges are subject to change without notice.
Guests who have made reservations for multiple occupancy cabins (for example for three, four, or five persons) are subject to the cancellation charges and schedule below for the entire cabin reservation, even if Guest does not cancel his or her individual reservation and even if the names of all persons to be in the same cabin as Guest are not provided at the time of booking.
The amount of the cancellation fee shall be determined as set forth below and shall vary depending how far in advance of the sail date the Carrier receives notice of the cancellation.
Guest agrees that any losses sustained by Carrier in the event of cancellation would be very difficult or impossible to quantify, and the cancellation fees are fair and reasonable as liquidated damages.
| Cruises (including Holiday Sailings) cancelled within the days specified below prior to departure date | Cancellation Fee (Per Guest) 2- to 5- night sailings | Cancellation Fee (Per Guest) 6- to 7- night sailings | Cancellation Fee (Per Guest) 8+ night sailings |
|---|---|---|---|
| 120 – 91 days | No charge (except nonrefundable deposits) | No charge (except nonrefundable deposits) | Full deposit or 25% of total fare (whichever is greater) |
| 90 – 76 days | No charge (except nonrefundable deposits) | Full deposit or 50% of total fare (whichever is greater) | Full deposit or 50% of total fare (whichever is greater) |
| 75-61 days | Full deposit or 50% of total fare (whichever is greater) | Full deposit or 50% of total fare (whichever is greater) | Full deposit or 50% of total fare (whichever is greater) |
| 60-31 days | Full deposit or 75% of total fare (whichever is greater) | Full deposit or 75% of total fare (whichever is greater) | Full deposit or 75% of total fare (whichever is greater) |
| 0-30 days | 100% of total fare (No Refund) | 100% of total fare (No Refund) | 100% of total fare (No Refund) |
If a Cruise reservation or booking is cancelled, any applicable taxes and fees shall be refunded. Cancellation notices are effective when received by the Carrier.
Refunds will be processed to the payment method Guest provided at the time of reservation on direct bookings or to the Guest’s representative travel agent if original payment was made by the travel agent on behalf of the Guest.
Carrier reserves the right to offer promotional Cruise Fares or other offers that may modify the cancellation policies set forth above. Refer to the terms and conditions of the promotion for cancellation fees and refunds.
(g) Fees For Adding or Substituting Guests. There is no fee when a new guest is added to an existing booking. Fees added to the Cruise Fare for substituting a guest on Guest’s booking are as follows: (1) $50 per person for substituting a Guest more than 96 hours prior to sailing, and (2) $100 per person for substituting a Guest less than 96 hours prior to sailing. Substitutions are allowed at the sole discretion of Carrier and substituting all Guests on a reservation constitutes a cancellation subject to Carrier’s cancellation policy.
(h) Cancellation Due to Non-Payment (Auto Cancellations). Bookings for sailings 6-nights or longer that are not paid in full in advance of the periods identified below, will be subject to automatic cancellation with no refunds provided for either 25% of the total fare paid or the full standard deposit amount, whichever is greater. Bookings for sailings 2-to-5 nights that are not paid in full in advance of the periods identified below, will be subject to automatic cancellation with no refunds provided for either 50% total fare paid or the full standard deposit amount, whichever is greater.
- Closed-Loop Sailings. Final payment is due on or before the deadline set forth in the below table:
| Cruise duration | Final payment required on or before |
|---|---|
| 2- and 3-nights | 76 days prior to sailing |
| 4- and 5-nights | 76 days prior to sailing |
| 6- and 7-nights | 91 days prior to sailing |
| 8-nights or longer | 121 days prior to sailing |
- Cruise and Stay Vacations. Final payment is due 60 days prior to the first day of sailing. Bookings not paid in full 60 days in advance of sailing will forfeit existing payments made and applied to the Booking, which shall not be refunded.
- Groups. Final payment is due according to the terms in the applicable group proposal. Bookings not paid in full according to the proposal will forfeit existing payments made and applied to the Booking, which shall not be refunded.
(i) GOVX and VCS Bookings. Carrier will not charge any change fees for Guests who are modifying their sailing due to deployment. For Guests who are modifying their sailing for other reasons, the policies listed in paragraphs (a) through (h) above will apply. In the event of deployment, the Carrier may require proof of official military orders.
(j) Refunds Policies are not Applicable to Any Chartered Sailings. Please note this Section 19 does not apply to Guests booked on chartered sailings. If Guests were booked on a chartered sailing that was canceled, delayed or any portion of the charter Cruise otherwise failed to occur for any reason, and Guest wishes to inquire about refunds or future credits, Guest acknowledges and agrees that the Guest must contact the third-party reseller that sold the Guest the charter Cruise and Guest, shall receive no refund or compensation from Carrier, and Carrier shall have no liability to Guest arising out of, relating to, or in connection with same whatsoever.