Legal Notices

Nonperformance of Cruise: Refund Policy and Instructions

CANCELLATIONS OR SUSPENSIONS BY MVAS OF CRUISES EMBARKING FROM UNITED STATES PORTS AND REFUND CLAIMS PROCEDURE

If MVAS cancels or if MVAS delays any cruise embarking from a U.S. port for three (3) or more calendar days and you do not elect to sail on an alternative cruise or choose not to travel on a delayed cruise, you are entitled to a refund of cruise fare and pre-paid charges for accommodations, services and facilities (including port fees, taxes and other ancillary charges paid to the carrier in relation to your cruise) for the cancelled or delayed cruise. For more information, refer to our Cancellation Policy page.

In order to request such a refund, on or before the 180th calendar day after the original scheduled embark date, please contact our contact center to arrange to submit a copy of the boarding pass/booking documents, proof of payment (including amount), and a copy of the cancellation or delay notice if you booked your cruise directly with MVAS. If you booked your cruise through a travel agent, you may request your travel agent to submit the required documentation. MVAS will review the refund request and respond by email within 180 days of the date the claim is made. If MVAS finds that you may be entitled to a refund, MVAS’s response may include an offer of an alternative to a refund, such as a future cruise credit, which you are free to decline.

Policy Inapplicable to Chartered Sailings: Please note this policy does not apply to guests booked on chartered sailings.  If you were booked on a chartered sailing that was canceled or embarkation was delayed by three (3) or more days, and you wish to inquire about refunds or future credits, you must contact the third-party reseller that sold you the cruise.